Repair Terms And Services

Our Service Department Is Available 9am To 5pm Monday Through Friday And Closed On Saturday And Sunday. Our Office Is Unavailable To Take Live Calls Between The Hours Of 12:00 pm And 1:00pm Daily For In Progress Repair Part Installation Scheduling. You May Receive A Call During Other Hours Of The Business Day, However This Is The Time Allotted Specifically In Our Office To Make Those Calls. All Inquiries Are Answered And Scheduled In The Order They Have Been Received, High Call Volumes May Affect Callback Time. Our Technicians Schedule Service Calls Geographically And Call By 10:00 Am The Day Of Service With Your 2 Hour Service Window *Unless You Are Scheduled With Our Late Technician In Preference To Evening Hours Of 11:00am - 7:00pm Which Will Be Stated And Confirmed With You At Time Of Scheduling*

Service Calls For Out Of Warranty Appliances Are $95 + Tax (Any Repairs Scheduled As Of 9/11/2023 Are $124.95+Tax) With A Non Refundable $25 Deposit Due At Time Of Scheduling. All Service Calls Require A Diagnostic Trip To Verify Exactly What Will Need To Be Done To The Appliance, If You Are Scheduled Without A Diagnostic The Service Fee Still Applies Ahead Of Parts And Labor For Their Installation. When A Technician Comes To The Home You Are Required To Pay The Trip/Diagnostic Charge Whether He Is Equipped With The Parts The First Day Of Service Or Not This Is Our Base Service Fee As Mentioned Above. When An Appliance Is Out Of Warranty There Are Charges For Our Technician's Time, Parts, And Labor For The Installation Of Any Parts Needed. **All Services Performed For Out Of Warranty Products Are The Decision Of The Consumer. Services Must Be Paid At Time Of Completion Meaning At The Completion Of The Diagnostic Call And The Completion Of Part Installation When Parts Are Needed. Parts Totals For Out Of Warranty Services Must Be Paid Before Parts Are Ordered, The Labor Charge For Their Installation Will Be Processed At Completion Of Service. Special Order Parts May Require Additional Charges For Shipping And Handling. By Providing The Office Your Credit Or Debit Card Number At Time Of Scheduling For The Initial Deposit You Also Agree To Allow Our Office To Process All Final Balances On That Card When Service Is Rendered If Another Credit Card Is Not At That Time Provided To The Technician. Your Card Is Saved Directly To The Existing Order And Cannot Be Used For Any Other Sales Or Services.
** If ,For Any Reason Your Property Is Vacant At The Time Of Your Service Your Verbal Consent At Time Of Scheduling And Providing Payment With Our Office Will Be Used As Authorization To This Policy.**

Art Handler’s Appliance Center Is Not Responsible For The Manufacturer’s Products Or Their Defects And Are Required To Repair In Warranty Appliances Based On The Manufacturers Warranty Terms And Conditions. If Your Appliance Issue Does Not Fall Within The Manufacturers Coverage As Stated Within Your Owners Manual All Service Charges Will Be The Consumers Responsibility Starting At The Base Fee Of $95+Tax .(Any Repairs As Of 9/11/23 Are $124.95+Tax)

Customer’s With Extended Warranty Contracts Are Required To Obtain Repair Authorization Personally Before Scheduling With Our Department, Per The Extended Warranty Company’s Policy To Prevent Fraudulent Claims. Art Handler’s Does Not Accept Extended Warranty Coverages Purchased Directly Through The Manufacturer’s Or Other Companies. Extended Coverage Must Be Purchased Through Your Salesman At Time Of Sale Or By The 11th Month Of Ownership Through The Designated Associate At A Higher Cost.

Our Service Department Is Unable To Guarantee Repairs On Appliances 10 Or More Years Of Age Due To The Discontinuation Of Replacement Parts And Inability To Control The Failure Of Other Components During Repair. Repairs On Older Appliances Are At Your Own Risk Refunds Will Not Be Issued For Repairs On Units In That Age Range Due To The Risk Factors On Such Appliances.The Base Service Call Charge Includes The Technicians Trip Diagnostic And Any Minor Adjustments. - Additional Parts And Labor For Their Installation Are Quoted At The Completion Of The Diagnostic Call. Our Company Does Not Stock Replacement Parts, Any Replacement Parts Needed For Appliance Repair Must Be Ordered. If The Parts Have Not Been Shipped Directly To You, Our Office Will Only Contact You Upon The Arrival Of Your Parts To Our Office To Schedule Completion Of Repair. Quotes For Repair Are Good For 30 Days, Pricing Of Parts Changes By Distributor And Is Out Of Our Control. No Replacement Parts Will Be Ordered For Your Repair Without Your Approval And Payment For Those Items. At Such Time You Agree And Understand That All Parts Ordered Are Not Returnable And Will Be Owned And Paid For By You With The Payment Type Provided. If Your Parts Are Eligible For Return You Will Receive A Refund For The Applicable Item(S) Minus The Return Shipping Fee To That Distributor. Warranty Terms For Replacement Parts Vary By Brand Ranging From 90 Days To 1 Full Year From The Date Of Installation. If For Any Reason You Experience The Same Issue Within The Warrantied Time Frame, Only The Individual Part Will Be Covered And The Base Service Fee And Labor For Part Installation Will Be Your Responsibility. Since The Majority Of Parts Are Not Returnable - All Parts Ordered Must Be Verified By A Technician Before Ordering And Approval And Payment Of Those Charges Must Be Provided Before Ordering. All Parts Ordered Per Your Request Without Diagnostic Verification Will Be Owned By You Whether Used Or Not. If Your Appliance Can Not Be Repaired After Your Diagnostic Call Or You Do Not Wish To Proceed With A Quoted Repair On Your Appliance We Will Apply $25 Out Of Your Diagnostic Call Charge To The Purchase Of A New Appliance With Our Sales Department. All Parts And Labor Provided Are Absolute, Service Charges Are The Responsibility Of The Consumer.

After 30 Calendar Days If Calling For Service On The Same Appliance There Will Be Another Diagnostic Charge For The Technician To See You. If A Different Issue Is Reported Within 30 Days That Is Not Related To Your Original Service Call A New Diagnostic Charge Will Apply To Your Service. All Calls Back Within 30 Calendar Days Are Free For Diagnostic / Service Fee Only Consumers Are Responsible For Any Additional Parts And Labor For Their Installation.

We Do Not Make Any Warranty Regarding Any Goods Or Services Purchased Or Obtained Through Us And/Or Our Website. We Provide Our Services On An "As Is" And "As Available" Basis. To The Fullest Extent Permissible By Applicable Law, You Agree That Use Of Any Service Offered By Us Is At Your Sole Risk And We Disclaim All Warranties Of Any Kind, Whether Express Or Implied. These Warranties Include But Are Not Limited To, The Warranty Of Merchantability, Fitness For A Particular Purpose, Satisfactory Quality, Correspondence With Description Or Non-Infringement. We Do Not Warrant That Our Service Will Be Free Of Errors Or Defects, Uninterrupted, Timely, Or Secure. We Will Not Be Liable For Any Damages Or Loss To Your Computer System Resulting From The Download Of Material Or Data From This Website Or Any Other Service Provided By Us. Any Material Downloaded Is Used At Your Own Discretion And Risk.

Aggregate Liability In Damages Or Otherwise For Any And All Causes Whatsoever Shall Be Limited To The Purchase Price Paid Or Payable To Us For The Products Or Services Giving Rise To The Claim. In No Event Will We Be Liable For Any Special, Incidental, Consequential, Punitive, Exemplary, Or Other Indirect Losses Or Damages, Including But Not Limited To Loss Of Business Or Profits, Downtime, Loss Of Use, Or Loss Of Or Damage To Data, Equipment, Or Property, However Caused, Whether Foreseeable Or Not, And Even If Advised Of The Possibility Thereof. These Limitations Will Apply Regardless Of The Form Of Action, Whether Contract, Tort, Strict Liability, Breach Of Warranty, Indemnification, Or Otherwise, Including Without Limitation, Negligence And Detrimental Reliance, And Notwithstanding The Failure Of The Essential Purpose Of Any Limited Remedy.

You Agree To Indemnify, Defend, And Hold Us Harmless From Any Claim, Demand, Action Or Damage, Including Reasonable Attorney’s Fees, Made By Any Third Party Or Governmental Agency Arising Out Of Or Related To Your Use Of Any Service Offered By Us, And You Warrant That You Will Not Use The Information That We Have Provided You In Violation Of Any State Or Federal Law. You Further Agree To Indemnify, Defend, And Hold Us Harmless, In Addition To Holding Harmless Our Parents, Officers, Directors Subsidiaries, Affiliates, Employees, Agents, And Suppliers, And Their Respective Affiliates, Officers, Directors, Subsidiaries, Employees, And Agents, From Any Claim, Cause Of Action, Demand, Liability, Or Damage, Including Reasonable Counsel Fees, Made By Any Third Party Or Governmental Agency Resulting From Your Use Of Any Service That We Have Offered Or Your Violation Of This Agreement, Including Without Limitation, Interference With Property Rights, Claims Or Suits For Libel, Violation Of Rights Of Privacy Or Publicity, Trespass, Violations Of Federal Or State Law, Patent Infringement, Copyright Infringement, Trademark Infringement, Or Plagiarism. We Reserve The Right To, At Our Sole Discretion, Assume The Exclusive Defense And Control Of Any Matter Subject To Indemnification By You. Our Assumption Of Such Defense, However, Shall Not Excuse Any Of Your Indemnity Obligations.

Neither Party Will Be Liable For Non-Performance Or Delay In Performance Of Any Obligation (Other Than Payment Of Monetary Sums Due) To The Extent Caused By Events Or Circumstances Beyond Its Reasonable Control And Without Negligence On Its Part.

In The Event Of A Dispute, You Agree To Try To Resolve The Dispute By First Contacting Us Prior To Taking Any Other Action. Failure To Do So Prior To Taking Any Other Action Will Result In Your Breach Of This Agreement. Any Resolution Of Your Dispute Will Be Considered By Us To Be In Good Faith And You Agree To Abide By Our Decision. If You Seek A Remedy In A Court Of Law, It Will Be Your Responsibility To Pay For Our Legal Fees. In Addition, You Agree To Waive Any Right To A Trial By Jury In The Event Of Any Controversy Or Claim Relating To This Agreement. In Addition, In The Event Of Any Breach Or Violation Of This Agreement Or Any Provision Of This Agreement, We Are Entitled To Enforce All Of Our Legal Remedies For The Breach Or Wrongful Activity Including, But Not Limited To, Seeking Actual Damages, Including Profits, The Maximum Amount Of Statutory Damages Under Applicable Statutes And Acts, Treble Damages, And Attorneys' Fees And Costs. These Remedies And Damages Are In Addition To Those Monetary Payments Set Forth Above And/Or Any Amounts Otherwise Due Pursuant To This Agreement. The Agreement (And Any Non-Contractual Disputes/Claims Arising Out Of Or In Connection With Them) Are Subject To The Laws Of The State Of New Jersey, United States Of America, Without Regard To Choice Or Conflicts Of Law Principles. Further, You And We Agree To The Jurisdiction Of Camden County, New Jersey To Resolve Any Dispute, Claim, Or Controversy That Relates To Or Arises In Connection With The Agreement (And Any Non-Contractual Disputes/Claims Relating To Or Arising In Connection With Them).
For The Avoidance Of Doubt, “You” Does Not Include Homesource, Inc., Centerspec, And/Or Any Of Its Parents, Subsidiaries, Directors, Officers, Affiliates, Employees, Agents And/Or Representatives.
The Headings Of This Agreement Are Only For Convenience And Shall Not Be Used To Construe The Meaning Of This Agreement Or The Terms Herein.